Delivery, Pickup, Measurement, Templating Scheduler

No problem — just make sure to cancel your existing booking first, then use the same link from your confirmation email to choose a new time.

⚠️ Please allow at least 7 Days notice to avoid rescheduling fees (Re-measurement Re-Scheduling Fee: $490 + GST & Delivery/Pickup Rescheduling Fee: $220 + GST)
If we attend and the site is not ready, a fee will apply per visit, depending on the service type.

🚚 Delivery of Slabs & Pallet-Based Items

We can deliver large or heavy items directly to your site, including stone slabs, pallets, and custom stone bases.

🏗️ Delivery Requirements:

• A forklift must be available on-site to unload slabs or heavy goods
• A responsible person must be on-site to receive delivery
• Access must be clear and suitable for large/heavy item unloading
• If no forklift or safe access is provided, a re-delivery fee will apply

❗ Third-Party Deliveries & Transit Insurance

Deliveries outside the Gold Coast region are managed by third-party logistics providers. We coordinate dispatch; however, specific arrival times are not guaranteed.

Bamby Stone does not guarantee or insure against cracks, scratches, breakages, or other transport damage once goods leave our warehouse. We strongly recommend customers arrange their own goods-in-transit insurance for interstate or high-value deliveries.

You may consider Express Insurance (www.expressinsurance.com.au) — for example, insuring a $27,500 stone delivery costs approximately $192.50 including GST.

You’re welcome to collect your order from our factory once we notify you it’s ready.

✅ Pickup Details:

• Pickup Address: Unit 6, 8 Technology Drive, Arundel QLD 4214
• Choose your preferred morning or afternoon window
• Bring suitable vehicle and equipment for safe stone handling (padding, straps, support, etc.)
• Don’t forget to include your Order ID when booking

Final site measurements are the last step before production begins. Once we complete this visit, your project moves into production and materials are prepared based on confirmed site conditions.

✅ Your Site Must Be Ready:

• Cabinets must be fully installed, fixed, and level
• Appliances (sinks, cooktops, taps) must be on-site or confirmed via specs
• Site must be clear, safe, and accessible for our team
• Splashbacks, wall tiles, and painting must be done after installation

🧠 Final Decisions Required:

• A decision-maker must be present to confirm:

• Sink and cooktop placement

• Edge profile selections

• Overhangs and join locations
  • All decisions must be final at time of visit — changes later may incur fees or delays

❗ Cabinetry Alignment & Corners:

• Curved or angled cabinets must be corrected by your cabinet maker
• If left unresolved, Bamby Stone is not responsible for visual flaws or improper fit

⚒️ Backlighting or Large Stone Panels:

• If you’re installing backlit stone, you must build a flat, level base structure beforehand
• Large panels may require on-site joins if site access is restricted

🚫 Missed or Unready Sites:

• If we attend and the site is not ready, a $499 + GST re-measurement fee applies
• We reserve the right to cancel and reschedule on the spot if safety, access, or site preparation is inadequate

🧾 What Happens After Measurements?

Once measurements are confirmed, your project will:

1. Enter Production Stage (no changes can be made without additional fees)

2. Move forward to Installation Booking, which you’ll schedule separately via email