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Bamby Stone Terms and Conditions

Last Updated: 1 May 2025 (Updated with new site handling and installation terms)

Introduction

Welcome to the Bamby Stone website, operated by Vision Crew Pty Ltd, registered as Bamby Stone. Our business is located at Unit 6, 8 Technology Drive, Arundel QLD, Australia 4214, and accessible at www.bambystone.com.au. By accessing or using this website, placing an order, engaging in a consultation, or purchasing products or services from Bamby Stone, you agree to the following Terms and Conditions.

1. Agreement to Terms of Use

These Terms apply to all activities involving Bamby Stone. By using our Site or engaging with our products or services, you agree to these Terms. Bamby Stone may modify these Terms at any time without notice.

2. Content and Intellectual Property Rights

All content on the Site is owned or licensed by Bamby Stone and may not be copied or reproduced without prior written consent.

3. Your Use of the Site

You agree not to misuse the Site or attempt unauthorized access. Breaches may result in suspension or termination.

4. No Cooling-Off Period for Custom Products and Services

There is no cooling-off period for custom projects once production begins or installation is scheduled. By confirming a quote and making payment, you enter a binding contract. Cancellations are not permitted except at Bamby Stone’s discretion.

5. Refund Policy for Natural, Offcut, and Engineered Stone Products

  • Natural Stone (Full Slabs or Offcuts): All sales are final and non-refundable due to natural variation and uniqueness.

  • Offcuts and Clearance Stock: Sold as-is, no returns or exchanges.

  • Engineered Stone: Refundable only if uncut, uncollected, and in original condition within 7 days, with a 20% restocking fee.

6. Payment Terms

  • Projects under 3 months: Full payment within 5 days.

  • Projects over 3 months: 50% deposit, balance due 1 month before installation.

  • Offcuts and natural slabs: Full upfront payment.

  • Late Payments: 10% once-off late fee plus 2.5% monthly interest on overdue amounts.

  • All prices exclude GST.

7. Fees and Charges

  • Re-measurement Fee: $220 + GST

  • Rescheduling Fee: $220 + GST

  • Re-installation Fee: $1,000 + GST

8. Job Site Requirements and Customer Responsibilities

Customers must:

  • Ensure the site is ready, safe, and accessible before any scheduled visit

  • Provide aligned, fully installed cabinetry

  • Ensure all appliances are on-site or clearly marked

  • Be present or provide access on agreed dates

  • Ensure other trades are not working in the installation area during our allocated window
    Failure to meet these requirements may result in delays, rescheduling fees, or cancellation of service.

9. Slab Reduction Responsibility

If a customer requests fewer slabs than recommended, Bamby Stone is not responsible for design impacts including mismatched veining, bookmatching inconsistencies, or colour variation.

10. Production, Installation & Measurement

  • Accurate measurement depends on the job site being fully ready.

  • Clients must review and confirm all final dimensions prior to production.

  • Once installation is scheduled, no changes can be made without additional cost and delay.

  • If the site is not ready, re-installation fees will apply.

11. Offcuts and Leftover Material Ownership

All offcuts remain the property of Bamby Stone unless agreed otherwise in writing. Requests to retain offcuts must be made before production ends. Unclaimed offcuts will be disposed of or reused after 7 days.

12. QBCC Licensing Clarification

Projects under $3,300 (including GST) do not require QBCC licensing. This includes product-only or offcut transactions.

13. Warranty and Limitations

  • Natural stone variation such as veining or pitting is not considered a defect.

  • No warranty applies to post-installation misuse, third-party damage, or wear and tear.

  • Customers must inspect stone upon delivery or installation.

  • No warranty is provided for stone supplied by the customer.

14. Client-Supplied Stone

Stone supplied by the customer is used at their own risk. Bamby Stone accepts no responsibility for performance, breakage, or installation results.

15. Acceptance of Goods & Services

Goods must be inspected upon delivery or installation. No claims are accepted after site departure unless covered by Australian Consumer Law. Delivery-only items must be inspected and any concerns raised within 3 days.

16. Shipping, Returns & Refunds (Products Only)

  • Flat-rate shipping available Australia-wide

  • ‘Authority to Leave’ applies for unattended deliveries

  • No refunds on custom, offcut, or natural stone products

  • Engineered stone must be unopened and returned within 7 days; 20% restocking fee applies

17. Fire Compliance for Engineered Stone

Engineered stone is combustible. Customers are responsible for ensuring fire safety compliance near appliances, cooktops, or heat sources.

18. Health & Safety

If the job site is deemed unsafe or non-compliant, Bamby Stone may refuse service. Additional fees apply for time lost due to unsafe or inaccessible conditions.

19. Unclaimed Products & Abandonment

Products uncollected within 30 days may incur storage charges or be disposed of without refund.

20. Termination

Contracts may be terminated due to non-payment, breach of these terms, or failure to meet readiness requirements. All fees become immediately payable upon termination.

21. Ownership of Drawings and Designs

All technical drawings, designs, and project documents remain the intellectual property of Bamby Stone and may not be shared or reproduced without written permission.

22. Discontinued Materials

If a selected material becomes unavailable, Bamby Stone will offer a similar replacement or a refund for the unavailable item only.

23. Dispute Resolution

Any disputes will first be addressed via negotiation, then mediation. If unresolved, arbitration or QCAT may be pursued. Litigation is a final option.

24. Limitation of Liability

Bamby Stone’s liability is limited to the total amount paid for the relevant product or service within the past six months.

25. Subcontractors

Bamby Stone may use subcontractors, but we remain responsible for the quality and outcome of their work.

26. Customer Communication

Customers must provide accurate and up-to-date contact information and respond promptly to communication to avoid delays.

27. Governing Law

These Terms are governed by the laws of Queensland. All parties agree to seek resolution through QCAT or mediation before considering legal action.

28. Feedback & Information

All customer feedback and submissions are considered non-confidential and may be used by Bamby Stone for internal purposes.

29. Severability

If any part of these Terms is deemed unenforceable, the remaining provisions will remain valid and enforceable.

30. Entire Agreement

These Terms override all previous agreements between Bamby Stone and the customer.

31. Stone Ownership Until Installation Completion

All stone materials and components remain the property of Bamby Stone until installation is fully completed. If materials are moved, relocated, or altered by anyone other than Bamby Stone before completion, Bamby Stone reserves the right to withdraw service without notice. Any resulting delays or damage are the customer’s responsibility.

32. Interference by Other Trades or Parties

If other trades are on-site during installation or if access is obstructed, Bamby Stone may leave the site and apply a re-installation fee. Safe, clear, and exclusive access is required for the duration of our installation.

33. Natural Stone Cracks and Repairs

Due to veining and natural structure, hairline cracks may occur during handling. These are not considered defects. Bamby Stone will repair such issues on-site wherever possible. Replacements will only be made if the damage is deemed unrepairable by our team.

Contact Us

Email: welcome@bambystone.com.au
Phone: 1300 536 120
Address: Unit 6, 8 Technology Drive, Arundel QLD, Australia 4214