Bamby Stone Terms and Conditions
Last Updated: 5 August 2025
(Updated with unclaimed goods clause)
INTRODUCTION
These Terms and Conditions apply to all products and services supplied by Vision Crew Pty Ltd trading as Bamby Stone, located at Unit 6, 8 Technology Drive, Arundel QLD 4214, Australia.
By accessing our website, approving a quote, placing an order, paying a deposit, confirming measurements, booking installation, or engaging our services, you agree to be bound by these Terms.
Nothing in these Terms excludes or limits rights under the Australian Consumer Law.
1. AGREEMENT TO TERMS
These Terms govern all transactions with Bamby Stone. We reserve the right to amend these Terms at any time.
2. INTELLECTUAL PROPERTY
All drawings, layouts, renderings, documentation, cutting diagrams, slab allocation tables, photography, website content and production files remain the intellectual property of Bamby Stone.
They may not be copied, reproduced, distributed or used without written consent.
3. NO COOLING-OFF PERIOD FOR CUSTOM WORKS
Once production has commenced or installation has been scheduled:
• Orders are binding
• Deposits are non-refundable
• Cancellations are not permitted
Custom stone fabrication is manufactured to client specifications and cannot be resold.
4. PAYMENT TERMS
Projects under 3 months duration:
Full payment due within 5 days.
Projects over 3 months duration:
50 percent deposit required.
Balance due 1 month prior to installation.
Natural slabs and offcuts:
Full payment upfront.
Late payments incur:
10 percent once-off late fee plus 2.5 percent monthly interest.
All prices exclude GST unless otherwise stated.
Bamby Stone may suspend works if payment is not cleared.
5. MEASUREMENT AND TEMPLATING APPOINTMENTS
Measurement and templating appointments are scheduled in advance and labour is allocated specifically for each project.
Rescheduling Within 7 Days
If a client cancels or reschedules a confirmed measurement appointment within 7 days:
• A Measurement Rescheduling Fee of $490 + GST will apply.
Site Not Ready at Time of Measurement
If Bamby Stone attends site and measurement cannot be completed due to:
• Incomplete or unlevel cabinetry
• Appliances not on site or not positioned
• Structural instability
• Trade interference
• Restricted or unsafe access
• Any failure of site readiness
The visit will be deemed aborted due to client default.
• A Measurement Re-Attendance Fee of $490 + GST will apply
• A new appointment will not be scheduled until the fee is paid
These charges reflect labour allocation and operational commitment and are not penalties.
6. INSTALLATION SCHEDULING, CANCELLATION AND SITE FAILURE
Installation dates are specifically allocated and labour, equipment, transport and subcontractor resources are reserved in reliance on confirmed bookings.
Cancellation or Rescheduling Within 7 Days
If a client cancels or reschedules within 7 days of the confirmed installation date:
• 50 percent of the quoted Installation Fee will be charged.
If cancellation occurs within 48 hours:
• 100 percent of the quoted Installation Fee will be charged.
These charges represent a genuine pre-estimate of loss.
Site Not Ready or Installation Prevented After Attendance
If Bamby Stone attends site and installation cannot proceed or cannot be completed due to:
• Incomplete or misaligned cabinetry
• Structural inadequacy
• Other trades interfering
• Appliances not on site or not positioned
• Clearance issues
• Unsafe site conditions
• Restricted access
• Client-requested delay
• Any failure of site readiness
The installation will be deemed aborted due to client default.
• 100 percent of the quoted Installation Fee becomes immediately payable
• A new installation booking will require payment of an additional Installation Fee
Where cranes, hoists or subcontractors were pre-booked, those costs remain fully payable by the client.
These charges reflect actual operational commitment and are not penalties.
7. SITE REQUIREMENTS AND CLIENT RESPONSIBILITIES
Clients must ensure:
• Fully installed and level cabinetry
• Adequate structural support for stone weight
• Clear and safe access
• No trade interference
• Compliance with Queensland WHS requirements
Failure to meet these requirements may result in delay and additional charges.
8. ADDITIONAL CLEARANCE AND OBSTRUCTION REQUIREMENTS
All areas where stone will be installed must be fully clear and unobstructed within the installation zone.
This includes but is not limited to:
• LED strip lights or aluminium lighting channels beneath overhead cabinets
• Rangehood covers, flues or trims reducing clearance
• Powerpoints not recessed
• Decorative trims or protrusions
• Cabinetry components reducing safe clearance
Cabinet doors are not required to be removed unless they prevent safe installation.
Bamby Stone does not remove or modify cabinetry, lighting, electrical components or appliances.
If obstruction prevents safe installation:
• Bamby Stone may stop work immediately
• 100 percent of the quoted Installation Fee will apply
• Rebooking requires a further Installation Fee
Bamby Stone accepts no liability where insufficient clearance exists.
9. REMOVAL OF PERSONAL PROPERTY
Clients must remove all personal items and valuables from the work area prior to installation.
Bamby Stone is not liable for damage to items left within the installation zone.
10. SLAB REDUCTION RESPONSIBILITY
If fewer slabs are selected than recommended by Bamby Stone, the client accepts responsibility for visual variation, pattern inconsistency or reduced layout flexibility.
11. PRODUCTION, MEASUREMENT AND FABRICATION
Once fabrication begins, changes to layout, stone selection, join placement or edge profiles may incur additional cost and delay.
12. JOIN PLACEMENT
Unless agreed in writing prior to fabrication, Bamby Stone determines seam and join placement based on structural and visual considerations.
13. APPLIANCE INSTALLATION AND ON-SITE MODIFICATIONS
Bamby Stone does not install appliances, mount sinks, reconnect plumbing or perform on-site cutting or drilling unless expressly agreed.
All fabrication is completed in factory-controlled conditions.
14. OFFCUTS OWNERSHIP
All offcuts remain the property of Bamby Stone unless agreed otherwise in writing prior to completion of production.
15. CABINETRY AND ADJACENT SURFACE COSMETIC MARKS
Stone installation may require manoeuvring heavy panels within tight tolerances between cabinetry panels and walls.
Minor cosmetic scuffs or light surface marks may occur despite reasonable care, particularly where clearances are minimal.
Where Bamby Stone is responsible for minor cosmetic marking that is reasonably repairable:
• The remedy is limited to touch-up, polishing or local repair.
• Replacement of doors or panels applies only if damage cannot reasonably be repaired to a consistent finish.
The client must ensure cabinetry tolerances are appropriate and provide matching touch-up paint where applicable.
Bamby Stone is not responsible for pre-existing marks, weak finishes, delamination or damage caused by other trades.
Nothing in this clause limits rights under Australian Consumer Law.
16. WARRANTY AND LIMITATIONS
Natural stone characteristics including veining, pitting, fissures and tonal movement are not defects.
Warranty excludes damage caused by:
• Structural movement
• Third-party interference
• Misuse
• Post-installation modification
• Wear and tear
16A. Seam and Join Warranty
Seams and joins are warranted for 12 months against installation workmanship defects only.
16B. Book-Matching Disclaimer
Book-matching is not guaranteed unless agreed in writing prior to fabrication.
17. CLIENT-SUPPLIED OR THIRD-PARTY STONE
Client-supplied stone carries no warranty.
Third-party stone remains subject to manufacturer warranty.
18. INSTALLATION COMPLETION AND SIGN-OFF
Works must be inspected immediately upon completion while Bamby Stone’s crew remains on site.
Failure to raise visible or reasonably inspectable issues prior to crew departure constitutes acceptance.
Completion is documented by photo and video evidence.
Latent defects remain protected under Australian Consumer Law.
19. TRANSPORT INSURANCE
Bamby Stone does not insure goods during transport. Clients should arrange independent insurance.
20. HEALTH, SAFETY AND RESTRICTED ACCESS
Additional charges apply for upper-level installations, cranes, hoists or restricted access conditions.
21. UNCLAIMED GOODS AND STORAGE
If goods are not collected or accepted within 60 days of readiness, a storage fee of $10 per day excluding GST applies.
After 6 months, goods are deemed abandoned under the Disposal of Uncollected Goods Act 1967 (Qld). Ownership reverts to Bamby Stone. No refund will be provided.
22. DISPUTE RESOLUTION
Parties agree to attempt negotiation, then mediation, then QCAT if unresolved.
23. LIMITATION OF LIABILITY
Liability is limited to the amount paid for the relevant product or service within the previous 6 months.
No liability for indirect or consequential loss.
24. SUBCONTRACTORS
Bamby Stone may engage subcontractors and remains responsible for workmanship.
25. GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia.
26. SEVERABILITY
If any clause is unenforceable, remaining clauses remain valid.
27. ENTIRE AGREEMENT
These Terms constitute the entire agreement between Bamby Stone and the client.
CONTACT
Email: welcome@bambystone.com.au
Phone: 1300 536 120
Address: Unit 6, 8 Technology Drive, Arundel QLD 4214