Production & Installation Services Policy

Measurement Policy

At Bamby Stone we are committed to providing precise and high-quality natural stone cutting, production, and installation services. Our measurement policy is designed to ensure clarity and accuracy for all our projects.

1. Measurement Services:

   • We offer on-site measurement services to ensure accuracy. Our team will visit your location to take final measurements for your project.
   • Alternatively, customers can provide their own measurements.

2. Accuracy and Liability:

   • If we take the measurements, we accept full responsibility for any issues that may arise during the installation process.
   • If customers provide their own measurements, they assume responsibility for any inaccuracies. Additional costs incurred due to incorrect measurements will be reflected in the final invoice and will be the responsibility of the customer.

Payment and Refund Policy

1. Invoice and Payment:

   • Once the project invoice is issued and paid, it is considered final. This includes the cost of materials, labor, and any other agreed-upon expenses.

2. No Refund Policy:

   • We do not offer refunds once the invoice is paid, even if the customer changes their mind about the project.

Additional Information

1. Communication:

   • Clear and open communication is essential. We encourage our customers to discuss any concerns or questions regarding measurements and project details with our team before finalizing the invoice.

2. Customer Satisfaction:

   • Our goal is to ensure customer satisfaction through high-quality craftsmanship and service. We strive to meet your expectations and deliver a finished product that you will be proud of.

For any questions or further details regarding our policies, please contact our customer service team at Contact us page.

Thank you for choosing Bamby Stone for your stone masonry needs.

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The information contained in this web site is subject to change without notice.
Copyright © 2023 Vision Crew Pty Ltd (Bamby Stone) All rights reserved.
Vision Crew Pty Ltd., 6/8 Technology Drive, Arundel, QLD 4217 Australia.

Updated by The Bamby Stone Legal Team on Dec. 07, 2023